A returned goods authorization number must be obtained before returning any material for any reason. Material returned for credit will be subject to warehouse inspection. All material must be shipped with transportation charges prepaid. Buyer will be charged a restocking fee on returned merchandise. Products that are obsolete or made to special order are not returnable.
RETURN OF DEFECTIVE MERCHANDISE
Defective or failed merchandise is to be held at the buyer’s premises until authorization has been granted by seller to return or dispose of merchandise. Merchandise that is to be returned for final inspection must have a Return Authorization Number and must be returned Freight Prepaid in the most economical way. Credit will be issued for material found to be defective upon our inspection based on prices at time of purchase.
MERCHANDISE SHIPPED IN ERROR
Buyer must notify seller immediately of any merchandise shipped in error. Upon notification, merchandise is to be returned to seller either via truck on a freight prepaid basis, or via UPS on a freight prepaid basis. Buyer will be reimbursed for cost of merchandise, plus any additional freight which may have incurred due to shipping error.
MERCHANDISE ORDERED IN ERROR
Standard merchandise may only be returned provided that the merchandise is in the original buyer’s possession for not more than 30 days. If merchandise is accepted for return, merchandise must be returned freight prepaid and buyer may be charged a restocking fee. Returns are not accepted for any merchandise that is specially ordered or manufactured to meet the buyer’s requirements of either specifications or large quantity.
All products are subject to a 30% restocking fee. We will not accept returns 30 days after the customer has received the product. All products are subject to an inspection upon return.